Arundel Castle Trustees Ltd |
Letter to Helen Mack, Marketing Manager, reproduced with permission from Robert Bruce, Arundel Castle Trustees Ltd. Dear Helen, I am writing to say how pleased we are with the new ticketing system installed at the Castle by Accounting Answers. As you know, the system was planned and installed at comparitively short notice, but allowing for the inevitable teething problems of any new system, it all went very smoothly and the equipment is now working well.
Thank you all for this excellent support. With best wishes, |
More importantly, I want to say that your support service has been second-to-none throughout this period. Whether we have needed telephone or on-line advice or actual on-site help, your response has always been prompt, efficient and above all helpful. It has been a pleasure working with you all and you have certainly made the whole process a good deal easier than it might otherwise have been.Integrated Ticketing, Gift Aid & Back Office Solution
Arundel Castle approached Accounting Answers in November 2003, as a leading Sage Partner with proven status as a PayPoint EPoS supplier, for an integrated solution to manage their ticketing, Gift Aid and back office function.
The solution was implemented just days before the 2004 season and consisted of front gate ticketing booths incorporating touch screen tills linking back to the main office Sage Line 50 accounts and EnterpriseSCS charity software. All information is centrally stored and reports are now very simple to produce.
Arundel Castle uses EnterpriseSCS to capture visitor information which can be used for future mailings and publicity and most importantly for automatically generating Gift Aid declarations.
One challenge we highlighted regarded the cabling restrictions faced by listed buildings, however because of the flexibility of our solution we were able to offer wireless and telephone links as an alternative.
If you are in the leisure and tourism industry and are considering installing a similar system, please contact Tracey Thomas to discuss your organisation's requirements or arrange a demonstration. Please telephone 023 8030 4300 or email . Please click here to download the Arundel Castle case study.
