British Microlight Aircraft Association |
As the newly appointed Chief Executive of the British Microlight Aircraft Association, I chose EnterpriseMRM as a replacement for our old bespoke membership management database system in 2000 because it provided a level of functionality, ease of use and value for money that we had not been able to find elsewhere. The fact that EnterpriseMRM could post membership transactions straight across to our Sage Line 50 accounts package was the "icing on the cake" for us, as it reduced the amount of computer "bookkeeping" support we required and kept our accounts much more up to date than they had previously been. My staff, who were not all in the "first flush of youth", viewed the changeover to EnterpriseMRM from our old DBase DOS driven system, with which they had become very familiar, with some trepidation. Clearly EnterpriseMRM was so much more powerful and capable than the system they were used to and they were worried it would be much more complicated to use. I'm happy to say that they quickly got used to EnterpriseMRM and soon became confident using it for routine membership transactions. They were also delighted to discover how easy EnterpriseMRM was to use for mass mailing and for writing to individual members using pre-created form letters; they now make regular use of these functions. Accounting Answers have provided us with all the support they promised and more. They responded quickly if not instantly to helpline enquiries in the early days when we were still learning to use the software and had forgotten some of the excellent training we had received. Since then they have worked with us to solve anomalies when we have upgraded our network system, changing printers and changing operating software on some parts of the network. One example of this was when their software engineers wrote a macro to allow us to print address labels for individual members directly from any PC on the network to a dot matrix label printer without affecting the operation of the default laser printer that prints our letters and other documents. Now when when we write a "one-off" letter to a member, EnterpriseMRM allows us to cut and paste the name and address details into the letter and while the letter is being printed an extra keystroke starts printing the label for the envelope too! Accounting Answers support staff are professional, personable and reliable. Their engineers and help line staff take the trouble to get to know something about your business and how you operate so they can better support you; in fact we have come to regard some of them almost as friends. We chose Sage Line 50 as the industry leader in accounting software for our size of business and now could not do without it. Line 50 allows us to produce accurate management information for our Treasurer, keep a close day to day watch over our finances and gives our accountants a head start with the annual audit. On the few occasions we have had to use it the Sage Support service has quickly helped us to understand and resolve any issues or anomalies. Together Sage Line 50 and EnterpriseMRM provide my Association with a powerful, flexible and easy to use solution to our membership management and accounting requirements. I have no hesitation in recommending both products to any membership organisation. Lt Col (Retd) Chris Finnigan
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